Case Studies

Projects We've Built With Agencies

These are projects we've delivered as the technical partner behind leading agencies. Each was built white-label and handed off under the agency's brand.

Real Estate Tech Make.com + Pipedrive Agency Partner

Zero-Touch Lead to Deal Handoff

A 50-person commercial real estate firm was losing leads due to a fragmented 48-hour manual data entry process between their marketing forms, CRM, and contract systems.

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The Problem

The agency's client — a 50-person commercial real estate firm — was losing leads due to a fragmented 48-hour manual data entry process. The agency needed a technical partner to build what their team couldn't.

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The Solution

We engineered a Make.com architecture with custom API webhooks that instantly validates incoming leads, structures nested Pipedrive V2 objects, and auto-generates compliance PDFs.

The Impact

15h

Saved per agent/week

< 1m

Lead processing time

0%

Data entry errors

$65k

Annual overhead saved

The Impact

62%

Tickets auto-resolved

2.4x

Faster response time

24/7

Instant triage

98%

Intent accuracy

SaaS Enterprise OpenAI + Zendesk + Make Agency Partner

AI-Driven Support Triage

A high-growth B2B SaaS company was drowning in tier-1 support tickets, delaying crucial responses to enterprise clients by over 12 hours.

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The Problem

Human agents were manually reading and tagging 500+ tickets daily. Priority clients were getting lost in the queue, risking high-value renewals.

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The Solution

Implemented a custom OpenAI GPT-4o integration via Make.com. The AI reads incoming tickets, analyzes sentiment, categorizes technical intent, and instantly routes high-priority enterprise issues to direct messaging channels (Slack).

Financial Services Quickbooks + APIs Agency Partner

Financial Pipeline Automation

Disconnected accounting and proposal systems meant invoices were frequently drafted with errors, delaying client onboarding and cash flow.

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The Problem

When a deal was won, sales reps manually drafted contracts in Word, sent them via DocuSign, and then emailed Accounting to create a Quickbooks invoice. A 3-day bottleneck.

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The Solution

A "One-Click Win" button in the CRM triggers a Make.com scenario that dynamically compiles a PDF contract, dispatches it for e-signature, and upon signature, automatically generates and emails the deposit invoice from Quickbooks.

The Impact

3 Days

To 5 minutes

100%

Contract compliance

30%

Faster cash collection

Auto

Reconciliation

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